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Home · Payment Policy

Payment Policy

How payments work under our service-fee-only model, and how your charges are authorized.

Last updated: January 1, 2026

1. Two separate charges

Under our service-fee-only model:

  • Our service fee is charged by us and processed through our merchant account. It appears on your statement as "AIRFAREHUB SERVICE FEE."
  • The airline fare is charged separately to you by the airline's ticketing system through our ticketing partner. It does not run through our account.

2. Authorization before any charge

We do not charge any payment method until you authorize the exact amounts in writing — by email reply or e-signature. Your authorization states the airline fare and our service fee as separate amounts. Without your written authorization, no charge is made.

3. Accepted payment methods

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) through secure payment processing, subject to availability. Full authorization of the amounts is required before a ticket is issued.

4. Authorization and fraud checks

To verify funds and protect against fraud, a payment method may be subject to a verification or temporary authorization. We may request additional verification and may decline or cancel a transaction that appears fraudulent or that we cannot verify.

5. Currency and bank fees

Charges are in U.S. Dollars (USD) unless stated otherwise. Your bank or card issuer may apply foreign-exchange or international-transaction fees that we do not control.

6. Payment security

Payments are handled through secure, encrypted payment processing. We do not store complete card numbers after a transaction is completed.

7. Confirmation

After your authorized charges are processed and your ticket is issued, you receive confirmation by email. If you do not receive it within the expected time, contact us promptly.

8. Refunds and chargebacks

Refunds follow our Refund & Cancellation Policy: our service fee per our terms, and airline fares per airline fare rules. Because charges are authorized in writing in advance, please contact us first so we can resolve any billing question quickly.

Note: This policy is an accurate working draft and should be reviewed by a licensed attorney before going live.

Questions about this policy? Contact SL Distributors LLC (DBA AirfareHub) at support@airfare-hub.com, +1 (844) 442-0202, or 261 Griffith Street, Jersey City, NJ 07307. Support hours: Mon–Sun, 8:00 AM – 12:00 AM ET.